How we price a managed 3CX phone system

What decides your price.

A phone system is not priced by headcount, whatever the per-seat platforms imply. Four things move your number, and none of them is how many people work for you.

How many calls you make at once.

Not how many staff you have. A thirty-person office rarely has thirty calls running together, and the system is sized to the peak you actually reach. Size it honestly and you pay for what you use; size it high and you pay for capacity that sits idle, which is where a lot of quotes quietly go wrong.

How many numbers you keep.

Every number carries a small monthly rental, and moving one from your current provider is its own piece of work. Most businesses find they are paying for numbers nobody uses, and dropping those is usually the first saving we find.

Whether you want desk phones.

Handsets are a one-off cost and plenty of offices no longer want them, running the apps on laptops and mobiles instead. If your existing phones can carry over, they carry over.

How complicated the move is.

Moving one number from one provider is straightforward. Numbers spread across several providers after years of changes take longer and cost more, and we tell you which you are before you commit.

What the service includes.

The same list for every customer. If something is not here, it is quoted separately rather than assumed.

The system, run for you.

Licensing, hosting on UK infrastructure, updates, monitoring and backups. You do not administer a phone system, patch it, or get called about it at four on a Friday.

The move itself.

We establish who actually holds each of your numbers, set out the route for each one, and run the ports. Nothing is cut over until you have seen the plan.

Setup and training.

Call routing, hunt groups, out-of-hours handling and voicemail configured to how your office already works, then your team shown how to use it.

Support, answered by a person.

Ring us and someone picks up. Support is part of the service rather than a tier you upgrade into.

Why we quote rather than publish a rate.

A published rate is wrong for most of the people reading it.

The inputs above vary enormously between two businesses of the same size. A single headline figure either over-quotes half the people who see it or under-quotes the other half, and both of those end badly. A number you can rely on needs twenty minutes of conversation first.

You get the whole number, not a starting point.

The quote covers the monthly service, the setup, the move and any handsets, so there is nothing to discover later. You can take it away and compare it against what you pay now.

How we price.